be111's Privacy Policy

1 Introduction & Scope of Policy

be111 is a trusted online betting and casino platform in Bangladesh. Protecting your privacy is one of our primary responsibilities. This privacy policy describes what information is collected when you register on be111, use the platform, or contact our support team — why it is collected, how it is used, and what rights you have over your information.

This policy applies to the be111 website, mobile version, and all our digital services. By using our platform, you consent to the terms described in this policy. If you disagree with any part of this policy, please contact our support team before using the service.

2 What Information We Collect

be111 collects only the information that is necessary to provide the service. The information collected falls into the following categories:

2.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for age verification)
• Username and password (stored in encrypted form)
• Contact address and mobile number

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for transaction verification)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Technical Information

• IP address and device type
• Browser version and operating system
• Session cookies and log files
• Activity history on the platform (game play information)

2.4 Communication Information

• Support chat messages and email records
• Details of complaints or requests

3 How We Collect Information

be111 collects information in the following ways:

• Registration process: Information you provide when opening an account.
• Transaction processing: Information received from the payment gateway when making a deposit or withdrawal.
• Automatic collection: Through cookies and tracking technologies while using the website.
• Via communication: When you contact us through live chat or email.
• Third-party verification: From trusted verification services for identity confirmation or fraud prevention.

4 Purpose of Using Information

be111 uses your personal information only for specific and legitimate purposes. These purposes are:

4.1 Account Management

Your information is used to create, verify, and maintain your account. This includes age confirmation — since be111 is only for those aged 21 and above — and ensuring account security.

4.2 Financial Transaction Processing

Your financial information is required to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain transaction records. This information is verified to ensure the minimum deposit of ৳300 and minimum withdrawal of ৳800.

4.3 Customer Support

Your communication history is retained to provide you with effective support through 24/7 live chat and email.

4.4 Security & Fraud Prevention

Technical information is analysed to identify and prevent unauthorised access, money laundering, and other fraudulent activities.

4.5 Platform Improvement

be111's services and user experience are improved by reviewing your usage patterns. In this context, information is generally analysed in anonymised form.

4.6 Responsible Gaming

Monitoring your gaming activity to detect unusual behaviour and provide assistance where needed is part of be111's responsible gaming policy.

5 Disclosure of Information & Third Parties

be111 never sells your personal information or shares it with third parties for advertising purposes. However, information may be disclosed in the following limited circumstances:

5.1 Payment Processors

Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete financial transactions. These organisations are governed by their own privacy policies.

5.2 Technology Partners

The minimum necessary information may be shared with game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe to ensure game integrity.

5.3 Legal Obligations

Information may be disclosed to competent authorities to comply with court orders, government investigations, or applicable legal requirements.

5.4 Security Agencies

Necessary information may be shared with security experts and investigative agencies in cases of fraud or illegal activity investigations.

6 Cookies Policy

Cookies are used on the be111 website. Cookies are small text files stored on your device that help improve the functionality of the platform.

6.1 Essential Cookies

These cookies are necessary to maintain login sessions, ensure security, and provide basic platform functionality. They cannot be disabled.

6.2 Performance Cookies

These cookies are used to understand which parts of the website are used most and to improve overall performance. They collect anonymous information.

6.3 Preference Cookies

These cookies are used to remember language selection and other personal preferences. You can control them through your browser settings.

7 Data Retention & Security

7.1 Retention Period

be111 retains your information only for as long as necessary. All information is retained while the account is active. Even after an account is closed, certain information may be kept for a specified period to meet legal obligations.

7.2 Security Measures

be111 has put the following measures in place to protect your information:

• SSL encryption: All data transfers are handled through encrypted connections.
• Secure servers: Information is stored on safe and secure servers.
• Access controls: Only authorised personnel can access specific information.
• Two-step verification: An additional verification layer for account security.
• Regular audits: The effectiveness of security measures is reviewed on a regular basis.

7.3 In the Event of a Data Breach

If a security breach occurs that may affect your information, be111 will notify you in a timely manner and take the necessary steps to mitigate the damage.

8 Your Rights

As a user of be111, you have the following rights over your personal information:

• Right of access: You have the right to know what information be111 holds about you.
• Right to rectification: If the information held about you is incorrect or incomplete, you can request that it be corrected.
• Right to erasure: In certain circumstances you can request that your information be deleted, though information retained under legal obligations may not be erasable.
• Right to restrict processing: You can object to your information being used for specific purposes.
• Right to data portability: You can request your information in a structured and readable format.
• Right to withdraw consent: You can withdraw consent for optional data processing at any time.

To exercise these rights, contact our support team via live chat or email. We will respond to your request within a reasonable time.

9 Protection of Minors

be111 is for those aged 21 and above only. We do not intentionally collect any information from minors. The age verification process at registration ensures that only adults can use the platform.

If it comes to our attention that information from a minor has been collected, we will immediately delete that information and close the associated account. If a guardian suspects that a minor has opened an account on be111, please notify our support team immediately.

10 Third-Party Links & Services

The be111 platform may involve interactions with third-party payment gateways or game providers. These third-party services are governed by their own privacy policies and are outside the control of be111.

We advise you to read the privacy policy of any third-party service before using it. be111 is not responsible for the privacy practices of third parties.

11 International Data Transfers

Your information may be stored or processed on servers located outside Bangladesh. In such cases, be111 ensures that appropriate data protection standards are maintained and that information is transferred under arrangements that provide equivalent protection.

12 Policy Changes

be111 may update this privacy policy from time to time. For significant changes, we will notify you by email or through the platform. Continued use of the platform after changes have been made will be considered as your acceptance of the revised policy.

The "Last updated" date shown at the top of the policy always indicates the most recent version of the policy. We can provide older versions upon request.

13 Complaint Resolution Process

If you believe that be111 has violated your privacy rights, please contact our support team first. We will take your complaint seriously and work to resolve it within a reasonable time.

Steps in the complaint resolution process:

• Submit your complaint to our support team via live chat or email.
• We will review your complaint and take appropriate action.
• You will be informed of the findings of our investigation and the steps taken.